Return Policy

Return Period

You may return eligible items within 30 days of the original purchase date. The item must be in its original, unused condition and in the original packaging.

Return Conditions

The following items are eligible for return:

• Buckets, lids, and inserts — unused and in original packaging
• Storage towers — unassembled and in original packaging
• Rolling carts and dolly bases — unassembled
• Accessories purchased separately

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or shipping error on our part. We will provide the return address and any authorization details when you contact us.

Return Process

To start a return, contact us through our contact form with your order details. We will send return authorization and shipping instructions within two business days. Pack the item securely, use a trackable method if possible, and keep proof of posting.

Non-Returnable Items

• Items that have been used, filled with water, or chemically exposed
• Items damaged due to misuse or improper storage
• Final-sale or clearance items marked as non-returnable at time of purchase

General Legal Requirements

Returns are subject to applicable consumer law in your jurisdiction. Nothing in this policy limits your statutory rights where they apply.

Order Cancellation Policy

You may cancel an order before it has been shipped at no charge. Once the order has shipped, our return policy above applies. To cancel, contact us as soon as possible via the contact form or phone.

Refund Procedure

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 business days to the original payment method.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Shipping & Delivery

We ship to the contiguous United States. Orders are typically dispatched within 48 hours of payment confirmation. Delivery times vary by carrier and destination (usually 3–7 business days). Shipping costs and options (e.g. standard, expedited) are provided when you place your order. We do not ship to PO boxes for larger items; a physical address may be required. For international or custom shipping, contact us.

Contact Information

Tharlonnquomlare, 23643 64th Ave S Suite A, Kent, WA 98032, USA. Phone: +1 253-395-5656. For returns, use our contact form or call the number above.